| Specifications | |
|---|---|
| Multiple Exclusive Benefits | |
| Free Two-Way Shipping | During the service validity period, shipping is free for eligible express services. |
| Affordable Accident Replacement | For an additional replacement fee, you can request replacement of the damaged product in the event of an accident. |
| DJI Care Express | Exclusive fast replacement channel for DJI Care subscribers. |
| DJI Care Enterprise Basic | |
| Service Model | Affordable replacements |
| Service Quantity | Twice per year |
| Service Fee | Low-cost replacement |
| Response Time | DJI Care Express* |
| Service Period | Up to 3 consecutive years |
| Service Process | |
| Step 1 | Register the case for repairs, Flyaway replacements, or maintenance. |
| Step 2 | Return the product if required. |
| Step 3 | After DJI receives the product, the service normally takes 5 business days. |
| Step 4 | Benefit from free delivery of the repaired or replaced product. |
| Package Contents | |
| Included Product | 1 × DJI Care Enterprise Basic – Zenmuse V1 (EU) |
| Specifications | |
|---|---|
| Multiple Exclusive Benefits | |
| Free Two-Way Shipping | During the service validity period, shipping is free for eligible express services. |
| Affordable Accident Replacement | For an additional replacement fee, you can request replacement of the damaged product in the event of an accident. |
| DJI Care Express | Exclusive fast replacement channel for DJI Care subscribers. |
| DJI Care Enterprise Basic | |
| Service Model | Affordable replacements |
| Service Quantity | Twice per year |
| Service Fee | Low-cost replacement |
| Response Time | DJI Care Express* |
| Service Period | Up to 3 consecutive years |
| Service Process | |
| Step 1 | Register the case for repairs, Flyaway replacements, or maintenance. |
| Step 2 | Return the product if required. |
| Step 3 | After DJI receives the product, the service normally takes 5 business days. |
| Step 4 | Benefit from free delivery of the repaired or replaced product. |
| Package Contents | |
| Included Product | 1 × DJI Care Enterprise Basic 2-Year Plan (Zenmuse V1) EU |
| Specifications | |
|---|---|
| Multiple Exclusive Benefits | |
| Official Warranty, Guaranteed Quality | Benefit from official DJI services throughout the service validity period. |
| Free Two-Way Shipping | During the service validity period, shipping is free for eligible express services. |
| Affordable Accident Replacement | For an additional replacement fee, you can request replacement of the damaged product in the event of an accident. |
| DJI Care Enterprise Plus | |
| Service Model | Unlimited free repairs within the coverage |
| Service Quantity | Unlimited |
| Service Fee | Free repairs |
| Fleet Coverage | DJI Enterprise products connected to DJI Care Enterprise Plus during the same period, within 30 days, can share the total coverage |
| Response Time | Priority repairs |
| Additional Benefits | 1 × Flyaway coverage per year 1 × factory maintenance per year 2 × free battery replacements per year |
| Service Period | Up to 3 consecutive years |
| Service Process | |
| Step 1 | Register the case for repairs, Flyaway replacements, or maintenance. |
| Step 2 | Return the product if required. |
| Step 3 | After DJI receives the product, the service normally takes 5 business days. |
| Step 4 | Benefit from free delivery of the repaired or replaced product. |
| Package Contents | |
| Included Product | 1 × DJI Care Enterprise Plus – Zenmuse V1 (EU) |