Payment method

1. Available payment methods

• online payment by bank card through Netopia Payments;
• payment order, according to the details provided by Dibalcris;
• instalments at Dibalcris, if this option is available and accepted under the conditions communicated;
• cash on delivery is not accepted.

2. Online card payment

In the case of online payment, authorisation and processing are carried out through Netopia Payments. The full bank card details are handled by the payment processor, not by Dibalcris, according to the flow provided by the processor. Dibalcris does not request or store card details.

The data needed for payment is processed to initiate, authorise, reconcile and record the payment and, where applicable, to prevent fraud and ensure transaction security.

3. Payment order and instalments

For payment by payment order, the necessary details are provided by Dibalcris. Payment in instalments at Dibalcris is available only if the option is active and accepted under the conditions communicated to the customer.

4. Prices and VAT

The prices displayed are expressed in lei (RON) and include VAT, except where clearly indicated otherwise. Delivery costs or other additional costs are presented before the order is submitted, to the extent that they can be determined.

5. Failed or unconfirmed payment

If the payment fails, is declined, expires or is not confirmed within a reasonable period, Dibalcris may suspend performance and may cancel the order after informing the customer. Any amounts received for a cancelled order are refunded in accordance with the law and the specific situation.

6. Invoicing

For invoicing, the data necessary to issue tax documents may be requested, within the limits of the law. Invoices are issued and archived in accordance with the applicable tax and accounting obligations.

7. Refunds in case of withdrawal

If a consumer withdraws from a distance contract under the conditions of the law, Dibalcris refunds the payments received, including the standard delivery costs, without undue delay and no later than the legal deadline. Dibalcris may postpone the refund until it receives the goods or until it receives proof of dispatch, as the case may be.

8. Questions about payments

For any question regarding the payment of an order, please contact us using the contact details published on the website, stating the order number.