Product Warranty

Non-conformity, legal guarantee and commercial warranty

Withdrawal without reason is distinct from non-conformity. If the product does not conform to the contract, the description, the legal requirements or the promised characteristics, the consumer may benefit from the remedies provided by GEO no. 140/2021 and the applicable legislation, depending on the situation.

Remedies are assessed in accordance with the law and may include, as applicable, bringing the product into conformity through repair or replacement, a price reduction or termination of the contract.

The terms and conditions of the commercial warranty are those communicated to the customer by the manufacturer, through the product’s warranty certificate.

The complaint is submitted through the contact form available on the website or by e-mail, with the order/invoice number, the product, the serial number, the description of the problem, the date it was noticed and, if necessary, relevant photographs or documents. The customer does not need to send flight data, images or other personal data that are not necessary for resolution.

No service and technical interventions

Dibalcris does not carry out service or repairs for the products sold. The post-return check of software erasure/reinstallation and basic functional test, where applicable to a return without defect or risk, is solely an internal check and is not service, warranty diagnosis or a remedy for non-conformity.

Any technical intervention on the product that goes beyond the internal post-return checks, including diagnosis, technical configuration, repair or software update or reinstallation where specialised technical intervention is required, is carried out exclusively by the manufacturer or by a partner authorised by the manufacturer, in accordance with its procedures and instructions.