FAQ

Here you will find answers to the most common questions about drones, classes and authorisations, equipment and orders. Did not find what you were looking for? Write or call us, we are happy to help.

Which drone is right for me?

It depends on what you want to do: amateur photo and video, inspections, mapping and surveying, agriculture or professional missions. There is no “best drone”, only the one that fits your purpose and budget. Tell us what you need and we will recommend the right model and accessories.

What is the difference between consumer drones and professional / Enterprise drones?

Consumer drones are designed for photo and video and flying for pleasure: light, easy to use and affordably priced. Professional and Enterprise drones are built for work: special sensors and cameras (for example thermal), higher precision, reliability for intensive use, the ability to work with RTK, payloads and fleet management solutions.

Which drones do I use for agriculture?

For spraying and spreading, agricultural drones are used, such as those in the DJI Agras range. They are large working drones with a tank that cover large areas much faster than traditional methods. Because they are heavy drones that release material in the air, they have special authorisation requirements (see the “Classes and authorisations” section).

What equipment do I need for surveying and mapping?

A drone with a camera suitable for photogrammetry, plus a precision positioning system (RTK/GNSS) for accurate results. Our range includes GNSS stations and receivers, including CHCNAV and DJI D-RTK, used together with drones for precision measurements.

What is RTK / D-RTK and why does it matter?

RTK (Real-Time Kinematic) is a GNSS (GPS and others) signal correction technique that brings positioning accuracy to the centimetre level, compared to metres with ordinary GPS. An RTK module or station, such as D-RTK, helps the drone fly precisely along its route and improves the accuracy of maps and measurements.

Where can I find the product manual and safety guide?

On each product page you will find buttons to the user manual and, where available, the manufacturer’s safety guide. Read them before your first flight.

What are classes C0, C1, C2, C3, C4?

They are European markings that the manufacturer applies to drones in the open category, depending on weight and safety features. The marking shows under what conditions you can fly the drone.

Roughly: C0 under 250 g, C1 under 900 g, C2 under 4 kg, C3 and C4 under 25 kg.

What do the open, specific and certified categories mean?

The European regulation divides flights into three categories, according to risk:

Open – low risk, no flight authorisation, within visual line of sight, at a maximum height of 120 m and with drones under 25 kg.
Specific – medium risk, with an authorisation from the authority or a declaration by the operator, based on a risk assessment.
Certified – high risk (for example carrying people), with special approvals.

What are subcategories A1, A2 and A3?

In the open category, the rules differ according to the distance from people:

• A1 – C0 and C1 drones; you may fly near people, but not over crowds.
• A2 – C2 drones; you fly close to uninvolved people, at the prescribed safety distance (usually 30 m, less in low-speed mode).
• A3 – drones up to 25 kg; you fly away from people and from residential, commercial, industrial or recreational areas (usually at least 150 m).

Do I need a pilot certificate?

For most drones in the open category, the pilot must hold the online competency certificate A1/A3, obtained through an online course and exam. For subcategory A2 (C2 drones) an additional certificate is needed. In the specific category, the requirements depend on the operation’s authorisation. The smallest drones (for example those under 250 g) have lighter requirements. Always check the current rules with AACR.

Do I need to register my drone or myself as an operator?

In general, yes: the operator registers with the aviation authority (caa.ro (AACR)) and receives an operator code, which is applied to the drone. Registration is usually required for drones over 250 g or for those with a camera or other sensor that can capture personal data. Registration is done by the user, not by the seller.

Where can I fly and where can I not?

UAS geographical zones limit flying: some are prohibited (for example near military sites, airports or sensitive areas), others require prior authorisation. Check the UAS geographical zones map and the official information before every flight, on caa.ro (AACR) or in the official planning apps. Always stay within visual line of sight and below 120 m (in the open category).

What authorisation do agricultural and heavy drones need?

Agricultural spraying drones, such as the DJI Agras ones, release material in the air and usually exceed the limits of the open category. That is why they fly in the specific category, with an authorisation or operator declaration from the aviation authority, which may be accompanied by authorisations in the field of agricultural treatments. The exact requirements depend on the drone model and the type of work.

Can you help me with authorisation?

Yes. Besides selling equipment, Zerovec also offers consultancy for authorising drone operations. Write to us at contact@zerovec.ro or call +40 770 531 656 and we will tell you what you need to do in your case.

How do I take care of the drone batteries?

Follow the instructions in the manufacturer’s manual. As a general rule: do not leave them fully discharged, do not expose them to heat or moisture, do not use them if they are swollen or damaged, and keep them at a moderate charge level if you will not use them for a longer period.

Can I take the batteries with me on a plane?

LiPo/lithium batteries have special air transport rules, depending on their capacity. Check the airline’s and airport’s rules before travelling and carry the batteries in your hand luggage, in protective packaging.

How do I update the drone and the apps?

Use the manufacturer’s official app for firmware updates and check regularly for new versions. Keep updates current for safety and correct functions, but do not update right before an important mission.

What do I do if the drone or accessory seems faulty?

Do not keep using it. Write to us at contact@zerovec.ro with the order number, the product, the serial number and a description of the problem (with photos, if they help). Service and repairs are carried out by the manufacturer or its authorised partner; we guide you throughout.

How can I order?

Online through the website, by phone at +40 770 531 656 or by email at contact@zerovec.ro. There is no minimum order value. The steps are described on the “How to order” page.

Which payment methods do you accept?

Online card payment through Netopia Payments, payment order and, if the option is available, instalments at Dibalcris. Cash on delivery is not accepted. Card details are handled by the payment processor; we do not request or store them. Prices are in lei and include VAT.

Can I order as a company or institution? Do I get an invoice?

Yes. For the invoice we need the identification details of the company or institution (name, tax ID, address). For public institutions, the accepted offer or the procurement rules may establish special conditions.

How and how soon will I receive my order?

We deliver through Cargus, with online tracking using the AWB number received by email. Products in stock are shipped within a maximum of 14 working days from payment confirmation; products available only to order may take up to 30 calendar days, in which case we tell you the estimated time. The delivery cost appears in the cart before you complete the order. You can also pick up the order in person from Haieu, Bihor County, after confirming availability.

Can I return the product?

Consumers have the statutory right to withdraw within 14 days of receiving the product, without giving a reason. You announce the withdrawal by email or through the contact form, then send the product back within a maximum of 14 days, well packed. The details are on the “Return Policy” page.

How does the warranty work?

Products benefit from the legal warranty and the manufacturer’s commercial warranty, communicated through the warranty certificate. If the product does not conform or has a problem, you write to us with the order and product details and we guide you. Details are on the “Product Warranty” page.

How can I contact you?

Email: contact@zerovec.ro
Phone: +40 770 531 656
Address: Sat Haieu, Sînmartin commune, 61 Trandafirilor Street, Bihor County, Romania
Website: www.zerovec.ro