| Specifications | |
|---|---|
| Multiple Exclusive Benefits | |
| Affordable Accident Replacement | For an additional replacement fee, you can request replacement of a damaged product in the event of an accident. |
| DJI Care Express | Exclusive fast replacement channel for DJI Care service subscribers. |
| Official Warranty, Guaranteed Quality | Benefit from official DJI services during the validity period of the plan. |
| DJI Care Enterprise Basic | |
| Service Model | Affordable replacements |
| Service Quantity | Twice per year |
| Service Fee | Low-cost replacement |
| Response Time | DJI Care Express* |
| Service Period | Up to 3 consecutive years |
| Service Process | |
| Step 1 | Register a case for repairs, Flyaway replacement, or maintenance. |
| Step 2 | Send the product back if necessary. |
| Step 3 | After DJI receives the product, service normally takes 5 business days. |
| Step 4 | Benefit from free shipping for the repaired or replaced product. |
| Package Contents | |
| Included Product | 1 × DJI Care Enterprise Basic 2-Year Plan H30T (EU) |
| Specifications | |
|---|---|
| Key Benefits | |
| Unlimited Repairs and Replacements | Unlimited free repairs or replacements within the plan's total coverage value. |
| Shared Fleet Coverage | Coverage can be shared among multiple DJI Enterprise devices for up to 30 days from activation. |
| Flyaway Protection | For supported models, 1 Flyaway coverage per year is available, with device replacement for a fixed fee. |
| Priority Support and Express Services | Improved repair times and access to DJI Care Express to reduce downtime. |
| Upgrade Eligibility and Process | |
| Eligibility | An active DJI Care Enterprise Basic plan or a plan that expired within the last 15 days is required. |
| Total Coverage Period | The combined Basic + Plus period must not exceed 2 years. |
| Upgrade Purchase | Select the Care Enterprise Plus Upgrade version corresponding to the device model. |
| Activation | The upgrade is provided as a virtual activation code. |
| Automatic Linking | After the code is used, the device coverage is automatically updated. |
| Shared Coverage | For multiple devices, activation codes must be used within 30 days of the first update. |
| Package Contents | |
| Included Product | 1 × DJI Care Enterprise Plus Upgrade (H30T) – EU |
| Activation Code | 1 × Virtual activation code |
| Specifications | |
|---|---|
| Key Benefits | |
| Unlimited Repairs and Replacements | Unlimited free repairs or replacements within the plan’s total coverage value. |
| Shared Fleet Coverage | Coverage can be shared across multiple DJI Enterprise devices for up to 30 days after activation. |
| Flyaway Protection | For supported models, 1 Flyaway coverage per year is available, with replacement subject to a fixed fee. |
| Priority Support and Express Services | Improved repair turnaround times and access to DJI Care Express, helping reduce downtime. |
| Eligibility and Upgrade Process | |
| Eligibility | An active DJI Care Enterprise Basic plan or one that expired within the last 15 days is required. |
| Total Coverage Period | The combined Basic + Plus coverage period must not exceed 2 years. |
| Upgrade Purchase | Select the Care Enterprise Plus Upgrade corresponding to the device model. |
| Activation | The upgrade is provided as a virtual activation code. |
| Automatic Binding | After redeeming the code, the device coverage is automatically upgraded. |
| Shared Coverage | For multiple devices, activation codes must be redeemed within 30 days of the first upgrade. |
| Package Includes | |
| Included Product | 1 × DJI Care Enterprise Plus Upgrade (H30T) – EU |
| Activation Code | 1 × Virtual Activation Code |
| Specifications | |
|---|---|
| Multiple Exclusive Benefits | |
| Fleet Coverage | An unlimited number of DJI Enterprise products can be associated with DJI Care Enterprise Plus. |
| Free Two-Way Shipping | During the service validity period, shipping is free for eligible services. |
| Battery Replacement for Supported Applications | During the service period, a free annual renewal service is provided for 2 batteries per year, intended for equipment used under long-duration and high-intensity working conditions. |
| DJI Care Enterprise Plus | |
| Service Model | Unlimited free repairs within the coverage |
| Service Quantity | Unlimited |
| Service Fee | Free repairs |
| Fleet Coverage | DJI Enterprise products connected to DJI Care Enterprise Plus during the same period, within 30 days, can share the total coverage |
| Response Time | Priority repairs |
| Additional Benefits | 1 × Flyaway coverage per year 1 × factory maintenance per year 2 × free battery replacements per year |
| Service Period | Up to 3 consecutive years |
| DJI Care Enterprise Basic | |
| Service Model | Affordable replacements |
| Service Quantity | Twice per year |
| Service Fee | Low-cost replacement |
| Response Time | DJI Care Express* |
| Service Period | Up to 3 consecutive years |
| Service Process | |
| Step 1 | Register a case for repairs, Flyaway replacement, or maintenance. |
| Step 2 | Send the product back if necessary. |
| Step 3 | After DJI receives the product, service normally takes 5 business days. |
| Step 4 | Benefit from free shipping for the repaired or replaced product. |
| Package Contents | |
| Included Product | 1 × DJI Care Enterprise Plus – H30T (EU) |