| Specifications | |
|---|---|
| Multiple Exclusive Benefits | |
| Unlimited Free Repairs | Unlimited free repairs within the coverage. |
| Fleet Coverage | An unlimited number of DJI Enterprise products can be associated with DJI Care Enterprise Plus. |
| Free Two-Way Shipping | During the service validity period, shipping is free for eligible services. |
| DJI Care Enterprise Plus | |
| Service Model | Unlimited free repairs within the coverage |
| Service Quantity | Unlimited |
| Service Fee | Free repairs |
| Fleet Coverage | DJI Enterprise products connected to DJI Care Enterprise Plus during the same period, within 30 days, can share the total coverage. |
| Response Time | Priority repairs |
| Additional Benefits | 1 × Flyaway coverage per year 1 × factory maintenance per year 2 × free battery replacements per year |
| Service Period | Up to 3 consecutive years |
| Service Process | |
| Step 1 | Register the case for repairs, Flyaway replacement, or maintenance. |
| Step 2 | Send the product back if necessary. |
| Step 3 | After DJI receives the product, the service normally takes 5 business days. |
| Step 4 | Benefit from free shipping of the repaired or replaced product. |
| Package Contents | |
| Included Product | 1 × DJI Care Enterprise Plus – L2 |
| Specifications | |
|---|---|
| Key Benefits | |
| Unlimited Repairs and Replacements | Unlimited free repairs or replacements within the plan's total coverage value. |
| Shared Fleet Coverage | Coverage can be shared among multiple DJI Enterprise devices for up to 30 days after activation. |
| Flyaway Coverage | For supported models, 1 Flyaway coverage is available per year, with replacement for a fixed fee. |
| Priority Support and Express Services | Improved repair turnaround times and access to DJI Care Express to reduce downtime. |
| Eligibility and Upgrade Process | |
| Eligibility | An active DJI Care Enterprise Basic plan is required, or the plan must have expired within the last 15 days. |
| Total Coverage Period | The combined Basic + Plus period must not exceed 2 years. |
| Activation | The upgrade is delivered as a virtual activation code. |
| Automatic Binding | After the code is redeemed, the device coverage is automatically updated. |
| Shared Coverage | For multiple devices, the codes must be redeemed within 30 days of the first update to enable shared fleet coverage. |
| Package Contents | |
| Included Product | 1 × DJI Care Enterprise Plus Upgrade |
| Activation Code | 1 × Virtual Activation Code |